Leading through Multiple Eras of the Multiple Listing Service
Today, we think nothing of hopping on the computer or a mobile app to search for homes, anywhere, anytime.
But, it wasn’t always that easy, and we have industry leaders like Frank Hayward to thank for the innovation that transformed the real estate industry.
Before joining Virginia Cook, Realtors®, Frank was the broker/owner of one of the highest performing franchise firms in the nation. While leading his team of top producing Realtors® he also served in many industry positions, including President of the Garland Board of Realtors.
“Back in the day, if a Garland Board member wanted to know what was on the market in Dallas, he or she had to join the Greater Dallas Board of Realtors® (now the MetroTex Association) to gain access to its MLS. And it was the same for every other market served by a separate Realtor® association. You had to be a full member to get its MLS,” Frank explains.
Not only was it expensive to maintain membership in each Realtor® association, it was cumbersome to gain access to the actual MLS data. You had to drive over and get the MLS Book, which was literally a printed book of current and sold listings,” says Frank. “It was a struggle to keep up with the homes that were available to your customers as the books could not be up-to-the-minute current.
In 1983, Frank and the Presidents of 4 other North Texas associations (Irving, Grand Prairie, NE Tarrant County and Dallas) put aside territorial pride and created a “Reciprocity of Membership”. Simply put, the new policy allowed all Realtor members of any participating association to have access to each other’s MLS data without joining as full-fledged members.
In addition to improving service to home buyers and sellers, the Reciprocity Agreement put the North Texas region at the front of the line when the National Association of Realtors® sought Beta Test MLS organizations in the mid-1990s for a brand new thing called “realtor.com”.
“Our MLS system was one of the first to be available on an online platform. This revolutionized how we do business today,” said Frank.
That MLS has grown and developed into what is now known as the North Texas Real Estate Information Systems, Inc. (NTREIS), and it is one of the largest in the U.S. with over 30,000 members in 15 Realtor® associations covering 48,000 square miles. Frank served on the Executive Committee for 4 years and was President of NTREIS in 2015, a position also held in 2007 by Sheila Rice, President of Virginia Cook, Realtors®.
“Frank has served in key leadership positions throughout the evolution of the MLS, beginning with the giant books, printed weekly, to the first computer terminals that seemed to go down more than they were up, and finally, the online global system we all benefit from now.
We salute Frank for his service to our industry and consumers worldwide.
More about Frank…
Frank has also been a Director of the MetroTex Association of REALTORS, a Director and Regional Vice President of the Texas Association of REALTORS, and a REALTOR of the Year Award recipient. A devoted husband and father of college-age twin sons, Frank has been involved in the Park Cities with numerous organizations including the YMCA and his church, Highland Park United Methodist. He’s also a fabulous singer!